Privacy Policy

1. Introduction

Flexigoodsrt Solutions Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including but not limited to:

• Name, email address, and contact information when you submit contact forms or inquiries
• Business details, company name, and industry information when you request quotes or services
• Phone number and postal address for service delivery and communication purposes
• Payment information when you purchase our products or services
• Any other information you choose to provide through correspondence or enquiries

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website and links clicked
• Device information (operating system, device type)
• General geographic location information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. This includes both essential cookies (necessary for website functionality) and analytics cookies (to understand how you use our site). You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your enquiries and providing customer support
• Fulfilling orders and delivering products or services
• Processing payments and managing billing
• Sending marketing communications (only with your consent)
• Improving our website, products, and services
• Analysing website usage and trends
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Consent: When you have explicitly agreed to our processing of your data
• Contract: When processing is necessary to perform services you've requested
• Legal Obligation: When we are required by law to process your data
• Legitimate Interests: When processing is necessary for our legitimate business interests that do not override your rights

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and providing services
• Business Partners: With partners necessary to fulfill your requests (e.g., logistics providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement comprehensive security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password storage using industry-standard hashing
• Regular security audits and vulnerability assessments
• Access controls and restricted data handling procedures
• Employee training on data protection and privacy

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Retention of Your Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Specifically:

• Customer and transaction data are retained for 7 years for tax and accounting purposes
• Marketing data is retained until you unsubscribe from our communications
• Website analytics data is retained for 24 months
• We will securely delete your data when no longer required

8. Your GDPR Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you
• Right of Rectification: You may request correction of inaccurate or incomplete data
• Right to Erasure: You may request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: You may request we limit how we use your data
• Right to Data Portability: You may request your data in a structured, portable format
• Right to Object: You may object to certain processing of your data
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at office@flexigoodsrt.shop or write to us at the address below. We will respond to your request within 30 days.

9. Marketing Communications

We would like to send you information about our products, services, and special offers. You have the right to opt-in or opt-out of receiving such communications:

• We will only send marketing emails if you have explicitly consented
• Every marketing email includes an unsubscribe link
• You can modify your preferences at any time by contacting us

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

11. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete such information.

12. International Data Transfers

We primarily operate within the United Kingdom and process data in accordance with UK GDPR. If we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the UK Information Commissioner's Office.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

14. Data Protection Officer

If you wish to lodge a complaint about our handling of your personal data, you have the right to contact the UK Information Commissioner's Office (ICO):

15. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Last Updated: January 2026
Effective Date: January 2026